Last updated: July 2025

Trust Therapy (“we,” “our,” or “us”) is committed to protecting the personal and personal health information (PHI) of our clients and visitors. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).

Privacy Policy

1. Scope and Application

This policy applies to personal and personal health information collected through our website https://www.trusttherapy.ca, including our contact and intake forms.

By submitting your information through our site, you consent to the collection, use, and disclosure of your information as described in this policy.

2. Information We Collect

We may collect the following personal information when you complete a form on our website:

First Name
Last Name
Email Address
Phone Number
General nature of your inquiry (optional)

In certain cases, this information may be considered personal health information (PHI) under PHIPA, particularly when it relates to therapy requests or potential care needs.

3. Purposes of Collection

We collect this information to:

Respond to inquiries and match clients with appropriate services
Schedule appointments and follow up on client requests
Maintain internal client intake records
Add individuals to our secure client database
Comply with legal or professional obligations, including those under PHIPA and PIPEDA

We do not collect information for advertising, marketing, resale, or any purpose beyond those stated here.

We will only disclose your information:

With your consent
As required or permitted by law (e.g., for a valid police investigation, court order, or imminent risk situation)

4. Consent

By submitting your information to us, you provide express or implied consent for us to collect, use, and store that information for the purposes listed above.

You may withdraw your consent at any time, subject to legal and contractual restrictions. To do so, contact us using the information below.

5. Safeguarding Your Information

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

Our safeguards include:

Encrypted form submissions
Restricted access to client databases
Secure storage methods
Confidentiality protocols consistent with professional standards of psychotherapy practice

6. Retention and Destruction

We retain personal and health information only as long as necessary to fulfill the purposes for which it was collected and as required by law. When no longer needed, information is securely deleted or destroyed in accordance with regulated retention timelines for health records in Ontario.

7. Your Rights (Under PIPEDA and PHIPA)

You have the right to:

Request access to your personal information
Request corrections to your information
Withdraw consent to collection or use (with some exceptions)
File a complaint with the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario

To exercise these rights, please contact us directly.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, contact us at:

Trust Therapy
📧 Email: admin@trusttherapy.ca
📞 Phone: (647) 360 - 1844
🌐 Website: https://www.trusttherapy.ca

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page with the revised date.